Solutions · SRE · Program
Rebuild on-call around agents, not heroics.
SRE Modernization combines Agentic Incident Response, Runbook Automation and Observability Foundation into one program: routine work handled by agents, risky work behind approval, engineers on the problems only they can solve, and one 90-day scorecard.
Lighter on-call, with more incidents resolved by agents.
- Fewer pages per on-call engineer. Measured by PPE, Pages Per Engineer.
- More incidents resolved by agents. Measured by autonomous resolution share.
- Fewer out-of-hours pages. Measured by out-of-hours pages.
Program scorecard
the headline metrics of the included solutions, plus the operating-model KPIs.
Autonomous resolution share ↑
Share of incidents resolved by an agent's action, under policy or after a person's approval
incident history
Out-of-hours pages ↓
Pages per on-call engineer outside working hours
your records
Mean time to resolve ↓
From incident start to verified resolution
incident history
Change failure rate ↓
Share of production deploys that cause a failure needing remediation
your pipelines
Baselines are set in the 30-day diagnostic. Targets are committed in the 90-day scorecard. A KPI we cannot measure is reported as UNMEASURED.
On-call that depends on heroes does not scale.
Most operations models were designed for people doing every step: a person is paged, a person triages, a person follows the runbook, a person writes the review. Adding services adds pages, and adding pages adds people or burns them out.
Read why
Bolting agents onto that model moves work around without changing it. The pages still arrive, now with a suggestion attached.
Modernising operations means deciding, class by class, what agents handle, what they propose and what stays with people, then measuring the load that is left.
What it costs
- Engineers whose weeks are shaped by the pager.
- Operational load that grows with every new service.
- Senior engineers pulled from the work only they can do.
Three solutions, one operating model, one scorecard.
The program runs on DevSemantic's Development Context Plane, so every decision about what agents may do is made with the service, its dependencies and its cost in view.
- Agentic Incident Response. Incidents caught from their first signal, diagnosed by agents, resolved before they page your team. Headline MTPI.
- Runbook Automation. Your runbooks turned into agent playbooks, kept current by named engineers. Headline THR.
- Observability Foundation. Metrics, logs and traces unified around your services, alert noise cut. Headline SNR.
Add Root Cause and Reliability or Change and Release Safety to the program on the same context plane.
What you get
- Everything each included solution delivers
- A work-placement map: what agents handle, propose, and assist with
- A redesigned on-call model
- One 90-day scorecard across the program
FAQ
Does this reduce our SRE team?
The program is measured on load per engineer, not headcount. What your team does with the hours returned is your decision.
Who decides what agents may do?
Your team, class by class. A class of work moves to agents only on measured results and a policy you approve.
Can we start with one solution?
Yes. Most programs start with Agentic Incident Response or Observability Foundation and add the others on the same context plane.
Who runs the program?
The pods of the included solutions, with an SRE practice lead who owns the program scorecard.
How are targets set?
From the baseline measured in your systems during the diagnostic. We do not publish targets in advance.
How SRE Modernization is delivered
The same engagement model as every solution, run across three.
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Diagnostic · days 0 to 30, at no cost.
DevSemantic is connected to your observability, incident, pipeline and on-call systems. Page load, autonomous share and toil are measured, and every KPI baseline is set.
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One 90-day scorecard is agreed across the program, each metric committed against your baseline.
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Outcome · days 30 to 90.
Work is placed into levels with your team, noisy alerts are retired, routine work moves to playbooks, and on-call is redrawn.
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The scorecard is reported with its evidence and who measured it. The outcome bonus is paid only against it. Page load is reviewed again every quarter.
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The Semantic Loop · from day 90.
Every incident, change and decision is fed back into the context plane, and work moves between levels as results are measured.
The pods
the pods of the three included solutions, sharing one SRE practice lead.
- Forward-deployed SRE · every included solution
- Incident automation engineer · Agentic Incident Response and Runbook Automation
- Observability engineer · Observability Foundation
- SRE practice lead · owns the program scorecard and the on-call redesign
Measure the load, then lower it.
In the diagnostic we measure pages per engineer, out-of-hours load and how much of it an agent could have handled.